Quickparts
Job Title: PROJECT MANAGER
Position Detail
Title PROJECT MANAGER
Functional Operations
Job Type Full time
Base Salary None specified
Travel <25%
Relocation Available No
Location Atlanta, GA
Country USA
Job Detail
Overview of Position/Purpose
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  • Process orders placed by sales and customers to finance
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  • Ensure the customer is happy and will return to purchase again
    Expectations
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  • Process all projects per the procedures
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  • Treat customer with unprecedented interaction
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  • Contact customer at appropriate intervals
     
    * Via email only when phone is unavailable or undesired
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  • Own the problem
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  • All issues communicated
     
    * Customer
    * Supplier
    * Timely
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  • Understand order requirements and specifications
     
    * Know how to read prints
    * Know the processes that we sell as if we have the equipment in-house
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  • Make certain CAD data is complete and compatible with purchase specifications
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  • Data sent to appropriate supplier
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  • Collaborate creatively with suppliers to solve problems
     
    * Protect Quickparts
    * Maintain the relationship with suppliers
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  • Provide data to finance functional as required
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  • All new orders should be processed within 2 hours of activation
     
    * During position normal hours of operations
    * When placed out of normal hours, process order within 1 hour of arrival
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  • All projects updated within 1 hour of data receipt
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  • Manage projects for other "territories" and/or other project managers as required
    Key Accountabilities
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  • Revenue from returning customers
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  • Gross Profit from returning customers
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  • Gross profit
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  • Number of projects processed
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  • Number of project manager errors
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  • Number of projects late
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  • Capacity level
    Education & Qualifications
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  • 1+ years of work experience
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  • Customer Service Experience
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  • Bachelor’s Degree in Mechanical or Industrial Engineering
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  • Microsoft Outlook and Excel Knowledge
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  • Willingness to listen to customer needs and respond appropriately
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  • Computer Literacy with Internet and office applications.
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  • Engineering/Manufacturing understanding a big plus.
    Quickparts