Job Title: PROJECT MANAGER Position Detail Title PROJECT MANAGER Functional Operations Job Type Full time Base Salary None specified Travel <25% Relocation Available No Location Atlanta, GA Country USA Job Detail Overview of Position/Purpose   Process orders placed by sales and customers to finance   Ensure the customer is happy and will return to purchase again Expectations   Process all projects per the procedures   Treat customer with unprecedented interaction   Contact customer at appropriate intervals   * Via email only when phone is unavailable or undesired   Own the problem   All issues communicated   * Customer * Supplier * Timely   Understand order requirements and specifications   * Know how to read prints * Know the processes that we sell as if we have the equipment in-house   Make certain CAD data is complete and compatible with purchase specifications   Data sent to appropriate supplier   Collaborate creatively with suppliers to solve problems   * Protect Quickparts * Maintain the relationship with suppliers   Provide data to finance functional as required   All new orders should be processed within 2 hours of activation   * During position normal hours of operations * When placed out of normal hours, process order within 1 hour of arrival   All projects updated within 1 hour of data receipt   Manage projects for other "territories" and/or other project managers as required Key Accountabilities   Revenue from returning customers   Gross Profit from returning customers   Gross profit   Number of projects processed   Number of project manager errors   Number of projects late   Capacity level Education & Qualifications   1+ years of work experience   Customer Service Experience   Bachelor’s Degree in Mechanical or Industrial Engineering   Microsoft Outlook and Excel Knowledge   Willingness to listen to customer needs and respond appropriately   Computer Literacy with Internet and office applications.   Engineering/Manufacturing understanding a big plus.